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    Blogs from Around the Industry

    How Having a Restaurant Paging System Increases Customer Satisfaction

    Having an efficient restaurant paging system helps improve the overall organization of your restaurant. From the seating to the communication between kitchen staff and floor staff the entire production of a restaurant becomes more seamless and easier to navigate. Probably the best thing about having a restaurant paging system is the increased customer satisfaction among customers.

    Let’s go over in a bit more detail some of the ways that restaurant pagers can increase customer satisfaction.

     

    Increased Productivity and Communication Between Staff

    It can be difficult to communicate between so many different people in even the smallest of restaurant settings. Servers have to communicate with kitchen staff and also with customers. This can cause staff to be overwhelmed and ultimately results in frustrated customers, staff and late orders. If a restaurant has a reliable paging system in place however wait staff can immediately know when kitchen staff has finished an order and get it out to the client in a reasonable time frame.

     

    Increased Profits

    Although it may not necessarily seem like it at first a proper restaurant paging system can result better profits for your restaurant. By increasing productivity among all staff more orders get completed each hour. This means valuable minutes are shaved off of customers’ wait time. This can add up to extra hours each day and as we all know, time is money.

     

    Better Customer Retention

    Almost as important as the actual food itself is the dining experience. Customers want to feel cared for and waited on more so at a restaurant than probably anywhere else. If a customer enters your restaurant and there aren’t any tables currently available they can easily receive a pager that’ll make them aware of the next available table. This allows customers to leave the restaurant and be notified when their table is available. This leads to a more pleasant experience for the customer which increases the likelihood that they will return in the future or even recommend your restaurant to they know.

    How to Care For Your Pager. Best Pager Care Practices

    With a shell made from polycarbonate material the Pager Genius pagers are quite durable. However, it’s still important to properly care for them so that they last as long as they can. From making sure to charge your pagers when not in use to cleaning them with approved cleaners, here are some ways you can keep your pagers in good shape.

    Keeping Your Pagers Charged

    Before using your pagers for the first time it’s important to charge them for at least eight hours. When not in use, you can keep them on the charger. This is true even if you are using them for an extended period of time. The power voltage input would be from 110v to 240v 50Hz or 60Hz.

    Keeping Your Pagers Clean

    With all the people that you may be handing your pagers out to it’s definitely a good idea to keep them clean. This is not only true for sanitary reasons, but also to keep you from having to replace your pagers earlier than you would have to otherwise.

    To properly clean your pager take a clean cloth and add some isopropyl alcohol to it and wipe down the pager until clean. Don’t overdue it by adding too much alcohol to the cloth. Just add enough to get the job done. Using other types of cleaners can sometimes weak the plastic and cause small hairline cracks. This of course can lead to further damage to your pagers.

    Taking good care of your pagers can increase their lifespan and prevent you from having to buy new ones sooner than you may normally have to. Keep them charged and clean and both you and your customers will both be happy with your pagers.

    Why Restaurant Pagers Are Worth The Investment

    Pretty much everyone has visited an eating establishment with some sort of restaurant paging system.We’ve all entered a restaurant only to be given a small plastic coaster-like device that lights up when our table is ready.The purpose of these pagers is to help make the dining experience more pleasant and organized for customers and staff.They typically involve a transmitter set up in a main location that communicate wirelessly with a number of individual pagers.Take a look at some of the reasons a restaurant paging system can benefit your restaurant and why they are worth the investment.

     

    Increased Communication Between Staff and Customers

    We’ve all been in a situation where we were waiting for a table and a staff member would shout out the name of whoever’s table was ready. By simply giving guests pagers to hold onto this issue can be eliminated entirely. Guests can have the ability to go outside with their party and comfortably wait until their table is available. No need to remain within earshot of one of the restaurant staff members.

     

    Increased Social Distancing

    The COVID-19 pandemic has brought about a need for social distancing among people, if only temporary. Having a restaurant paging system can help facilitate social distancing during this pandemic and any future ones that may arise.

     

    Increased Communication Between Kitchen Staff and Servers

    In some instances pagers can be used by kitchen staffs (cooks, chefs, etc..) to alert servers when table orders are ready. This allows for food to be delivered quicker to customers and at the right temperature.

     

    Having an effective restaurant paging system is an easy and inexpensive way to increase your restaurant’s efficiency. When customers are happier they tend to come back for more. Go ahead and take a look at Pager Genius’s pagers to see how they can help your restaurant, church, retail store or other business you may have.

     

     

     

    When Were Restaurant Pagers Invented?

    Reservations used to look like tipped-in chairs and restaurants used to assume the table would be filled every night with their usual faces of businessmen and people who like to take up the same table each night.

    Of course, throughout the 20th century, people realized that this was no longer a dependable way to reserve tables nor fill their seats with new people. Restaurants in the 1980’s found that the concept of no-shows was causing big problems, impossibly long reservation lists, and emptier restaurants with an unhappy and lengthy line. Soon though, a new technology would fix their problem.

    Enter - the restaurant pager. Restaurant pagers gave a measured and fair tell of who was where in line without the businessman bias or the no-show issue. Especially when restaurants became chains and the entertainment of the night for families and couples was, in fact, going to dinner.

    Themed places like The Cheesecake Factory would have people waiting up until an hour and a half for dinner, making it possible to utilize the technology to make better use of the lines and waits. Now, we see restaurants hand out these palm-sized pagers to let its patrons walk around without worrying that they missed their reservation, or their name being called out.

    It also allows customers to wait longer than they might ordinarily because they are not just sitting there waiting for the time, but they can also walk around and look at stores, shops, or other means of entertainment to pass the time.

     

    The Invention Itself

    The invention of the restaurant pager actually came along long before its utilization in the dining industry. In the 1950’s, physicians created what we know now as the restaurant pager. It took 42 additional years to use it properly in restaurants on a regular basis.

    In 1995, the restaurant coaster-style pager was invented, and the wait times and restaurants collectively took an exhale. Originally, the pagers did not buzz, this was added later on as well as some unnecessary and memorably annoying features were also added.

    The pager would buzz and make an alarmingly loud noise if you exited the range of the pager, quite literally shouting at you: “You are out of range!” While some of these kinks have been ironed out by time, others have remained, and some older restaurants don’t have a need to upgrade considering the simple technology doesn’t really age out.

     

    Final Thoughts

    The restaurant pager is an integral invention to the flow and movement of lines and restaurants and is the reason why we can have long wait lines today. It is a fool-proof way to make sure that the next order received is the next order filled, everyone is happy, everyone gets a seat.

    How Do Restaurant Pagers Work?

    Of course, you’re already familiar with the four-by-four disks that you’re handed nearly every time you decide to go to a busy restaurant with a wait – but how do they work? Often, we do come across items that we use every day, but we still have no idea how they work. However, today, we’re going to look at how a restaurant pager must work in order to let you know when your table is ready.

    Typically, we get handed this small little box that gives us the freedom to wander about while we wait for our table. But how does this technology work? In essence, this tiny box is actually just a pager. By definition, a pager is a very simple radio that listens to one station all the time. The radio transmitter broadcasts signals over a very specific frequency so that the pager can pick it up. All of the pagers for the specific network are tuned into the same frequency broadcast from the transmitter.

    Each Pager has its own identification sequence known as a CAP (Channel Access Protocol) code, and each pager listens for its individual and unique code. When it hears its code, it alerts the user and, depending on the pager type, will let the user know additional information. There are 5 basic pager types. The Beeper, VoiceTone, Numeric, Alphanumeric, and Two-Way. They all serve different function in the notification type but for the same goal of alerting the user. Most restaurants use the beeper type. These are the ones that buzz in your hand to let you know your table is ready.

    The restaurant will have a small paging system to cover the surrounding area, this is called an on-site paging system like a desktop transmitter. This is the device that sends out the signal for the pager is to be listening to for their unique code. The area range can change based on this device, but restaurants typically like to keep the area small anyway so that customers can make it back to the front desk to claim their table relatively quickly from when they receive their alert.

    Pagers usually run on rechargeable batteries, hence the fact that you will usually see them stacked up in a tall pile. This is because they all charge together through the contact of the metal of the connective screws at the corners. They charge through conductive metal electricity and form a charging chain.

    So, the next time you wait for a table at a restaurant and patiently (or not so patiently) stare at the pager in your hand, think about how much work goes into you knowing that your table is ready for you. You might just have a whole new appreciation for the technology that gives you the freedom to walk around while you wait.