Top 4 Reasons Casinos Need a Paging System

Running a busy casino while keeping track of games, food, and drink orders can be a bit of a challenge. However, customer service is essential to a well-run casino, and hitting customer satisfaction right can make a massive difference to your business.

Unfortunately, many casinos often overlook managing customer wait times. They’re easy to
underestimate, but customers who feel like they’re being ignored and have to chase after staff aren’t likely to come back anytime soon. So, how can you solve this?

Enter, casino pagers, the ultimate solution to these pain points. You may have heard of these devices – but do you know how they’ll benefit your business?

Read on to learn more about what casino pagers are and the benefits they could bring to your business. Let’s learn all about this!

Casino pagers are wireless communication devices used by many gaming companies. They can improve response rates at the poker table, in casual and sit-down restaurants, and by the pool.

The Pager Genius system allows for discreet communication and notifications between customers and staff without shouting in a loud restaurant or at a poker table. Picture this: customers can walk around the casino with their pagers, spending money and enjoying themselves while waiting their turn for the more popular games.

The Pager Genius system can reach employees anywhere in your casino with range extenders, whilst the Hello Bell System offers unlimited range but requires a Wi-Fi connection. These systems provide vast possibilities when it comes to reaping rewards in your casino, and whichever you choose is down to your individual needs and preferences. But what benefits do they have to offer?

If you don’t yet know why purchasing a casino pager system is the answer, take a look below at the benefits your casino may be able to gain from investing in one.

Casino pager systems can…

Instead of waiting for customer service by the pool, slot machines, spas, or restaurants, your
guests can receive it from anywhere and quickly – which is how they want it. For example, the Wi-Fi Paging System can enhance customer service and boost your property's revenue by making it easier for your customers to order items from your menu.

The faster, more efficient service of this system can reduce delays, leaving guests feeling well-attended. And remember – happy guests are more likely to leave with a positive
impression of your casino and become repeat customers.

Customers and staff will also benefit from the discreet communication of the Hello Bell
System. Poker games won’t be disturbed by staff calling out names, which allows employees to focus on better service. This also improves concentration among players. After all, casino staff can be notified via the Hello Bell Watch pager, their Android or Apple watch, or the Hello Bell app on their smartphone. All these options will work with a Hello Button Transmitter, so there are plenty of choices available. Whether your customers are on the 1st or 30th floor, your system has the power to connect your employees and customers, driving down wait times.

If your casino offers food, like those at hotel resorts, you also need to factor meal wait times into your system. Fortunately, the Pager Genius System allows customers to receive
notifications that their food is ready to be collected. Customers can order their food and
explore your casino, avoiding waiting around before they’re notified that their order is ready
for pick-up. 

Staff yelling out names and numbers takes away from the dining experience, making it feel unnecessarily frantic. A pager system can create a more relaxing meal and let your staff
prepare the following order while they wait for customers to respond to the page.

And remember – offering your customers the ability to order on demand can elevate your
revenue by up to 20% - don’t miss out on these profit opportunities!

An overhead pager system can be a major irritant to customers and staff. Players trying to concentrate on the game are forced to listen to staff call out players throughout the day on the overhead system.

With a pager system in place, your staff can simply issue a pager to each customer, who can then freely walk around the site as they please and spend money while they wait for their pager to give them the signal. This eliminates the need for them to stand close to a speaker waiting for their names to be called, taking your poker room to the next level and potentially drawing in more profit.

Kiss goodbye to the stress of seating customers in your casino’s traditional restaurant: it doesn’t have to be that difficult! If you’re lucky enough to have high demand on your hostess’ waiting list, you want to ensure that every customer knows when their table is ready, instead of missing their name because they didn't hear their name being called out.

Once guests arrive, issue them a pager and inform them of the wait time. Your hostess will jot down your guests' names and party size, along with the number of pages given out. During this time, guests can play their favorite slot machine games or splurge their money in your stores while waiting for their table.

This simple system makes your hostess’ job much easier, all whilst drastically improving
your customers’ experiences. You may see your restaurant tables filling faster by streamlining the system and potentially increasing staff retention in this way.

Now that you know the benefits of casino pager systems, perhaps it would be worth covering what could go wrong if you don’t implement one of these streamlined systems. After all, you need to look out not only for your customers’ best interests but also for your company’s best interests.

Firstly, the most obvious challenge of not installing a casino pager system is communication breakdowns. Without a pager system, communication between staff members may become inefficient. After all, dealers, security staff, waitstaff, and managers need to be able to relay information quickly. However, communications may get delayed or lost without a reliable system, resulting in misunderstandings and missed opportunities. The team may waste valuable time and resources in the long run.

Ensuring the safety of both casino players and staff is critical. Casino security must depend
on prompt and efficient communication to handle possible threats and monitor suspicious activity. However, a lack of effective communication may hinder security staff from sending messages and signals rapidly in real time, resulting in delayed responses to incidents and potential emergencies.

Decreased customer service quality may lead to lower customer satisfaction and, you guessed it, retention and reputation. If your customers feel their needs are not getting addressed promptly, they may look elsewhere to your competitors. After all, they'll want to seek faster responses to drink requests and game table availability. Never underestimate the power of word-of-mouth and online reviews!

One challenge to overcome with inefficient systems is the provision of an inconsistent
service. Without a pager system, your casino may face inconsistencies in how quickly and
efficiently staff can respond to varying situations. If some guests receive rapid attention while others are left hanging, this can lead to fizzled customer satisfaction and loyalty, as your poker players will never know what to expect from you.

If staff members are required to rely on an inefficient system for communication, they may
experience higher stress levels. This is due to having to stay alert for different messages and
signals. Inefficiencies like this can lead to staff burnout and, eventually, higher turnover rates.
However, a reliable method for team members to receive updates and instructions can help
them stay calm and productive, meaning the company doesn’t need to waste as much money and time on hiring and training new employees.

So, that’s a wrap! We hope you’ve gained a better idea about why you need to implement a
paging system in your casino.

A casino pager system, like those carefully crafted at Pager Genius, can offer your poker
room a high-level environment that will keep your players coming back to more. By boosting
customer satisfaction and easing the workload of your hostess and other staff, you can foster
a strong bond between your players, staff, and the games themselves, ensuring that
individuals never have to worry about missing their turn.

Additionally, investing in a casino pager system can demonstrate your company’s
commitment to offering a streamlined and communicative way of enjoying the casino
experience, particularly for those who like to attend regularly.

Have a query about our casino pager systems? Please reach out to us today. A Pager Genius team member will always be willing to offer assistance and address any of your concerns.

Furthermore, for more valuable insights from our experts, don’t miss out on our blogs from around the industry and find out how server watch pagers work.