Enhancing Your Customer Experience with Technology
Technology is here to stay. Instead of shying away from it, you need to embrace it when it comes to your business. Technology can help to enhance customer experience within a business, as long as it’s used in the right way. You can get in touch via social media, use pagers to communicate with your customers, and take advantage of growing marketing opportunities. Here’s how technology will improve your customer service.
Get in Touch with Customers Quickly
One thing that many customers complain about is the lack of updates or communication. Being busy isn’t an excuse. The lack of communication leads to people feeling like they’re not worthy of your time or valued enough. You need to boost guest management by getting in touch quickly, whether they’ve asked a question, left a complaint, or shared their positive experience.
You can use technology to add bot responses to the most common questions and messages. One of the best is just letting people know that you’ve received their message and are working on a response. At least consider out of the office responses! A site like Frenchplanations is an example of a good site that does this.
With a wireless calling system from PagerGenius.com your guests will get messages sent directly to them, no matter where they are. There’s no need for them to go looking for someone when in an establishment.
Allow Guests Freedom
PagerGenius.com now has a customer to server pager system can also help improve the customer experience. You’re able to get messages directly to specific guests when you need without them being close by. This is one of the most popular ways for guests to roam freely without feeling like they’ll miss out on anything. It’s a popular option in the restaurant business, as guests can sit in comfort in the bar or step outside for some fresh air while waiting for a table.
You can build on this in other parts of the business. A wireless calling system will allow golfers to spend time out on the course but be alerted if they’re needed for anything inside. When guests are waiting for lanes to become available in the bowling alley, they can spend time in the arcade or in the restaurant instead of sitting and just waiting.
When customers have more fun at the start of their event, they find it easier to relax and enjoy the rest of the day or night. They’re not waiting around for hours and don’t feel like they’ve been forgotten about or ignored. This instantly boosts their perception of you as a business, so they’re more likely to recommend you in the future.
Customers can Easily Get in Touch
One of the worst things for customers in large establishments is feeling out of place. They don’t feel valued or can struggle to get the answer to what seems like a simple question. Technology helps with that and will instantly boost the customer service.
A customer to server pager system makes it much easier for customers to get in touch with you. It’s possible for them to send alerts to your pager, making it clear to you that something is needed. Think of it as a little like a call button on an airplane. There’s no need for someone to get out of their chair or go searching around the whole bowling alley looking for a specific person. They don’t have to look around and catch the eye of someone.
This is also a positive part of guest management for the building. Without customers wandering around looking for someone, you’ll know where they are and make sure certain parts of your business remain only for employees.
This all goes back to making your customer feel relaxed. If they enjoy their time in a place, they’re more likely to give bigger tips to their server and become repeat customers for your business.
Update Latest Prices and Deals
A wireless calling system can also work in your customer’s favor by reducing prices. If you have a current deal suddenly appearing, while the customer is on the premises, you can send out a quick update. Your customers are more likely to buy while they are already there. Your profits go up, because they can buy extra to make the most of the deal or buy something they weren’t originally going to pick up.
Can’t you just use a speaker in the business for that? Most people will drown out the sounds from speaker systems. They’re just so used to hearing music. Plus, more often than not, the speaker systems aren’t that clear. People miss the offers because they didn’t hear them. When you have a pager system that pushes the information, you can make sure they get the latest deals and prices straight to their hands.
This can also work for alerts on closing hours or limits on items left. You can send out alerts on how long they’ll have to wait for a table or bowling lane. It’s possible to send out information on event opening times or other events that they may be interested in, while the customer is currently in the mood or frame of mind.
You customers will feel more at ease when in your place of business. They are more appreciative of the extra steps taken to improve customer service.
It’s Time to Make the Most of Technology
Technology will help to improve customer service and guest management if you use it in the right way. A wireless calling system can be one of the most beneficial options for all types of business. Whether you’re in the restaurant business, a hotel business, or you’re running a bowling alley, consider setting up a customer to server pager system to keep your current guests informed and easily open all channels of communication.Relaxed guests will share about their experience on social media. They can take pictures while there of the food or the views they get from the golf course. They’ll share their experiences with friends, which builds a better customer base and quickly spreads the word about your business. Contact the experts at PagerGenius.com today and let us help you find